SHIPPING POLICY
All Little Glow Co items are handmade and personalised with care. Please review the details below before placing your order
Products are made to order.
Please allow 1 - 2 weeks for your item to be personalised before dispatch. Please take proof approval and delivery time into account and allow adequate time before your event when placing your order.
Once dispatched, delivery times will vary depending on your location.
Any delays caused by the Courier/Australia Post are outside of our control.
Free local pickup is available from Greystanes NSW — pickup details will be provided once your order is ready.
RETURN & EXCHANGE POLICY
Due to the personalised nature of our products, we are unable to accept cancellations, returns, or exchanges once an order has been placed.
Once a design proof has been approved by the customer, Little Glow Co cannot be held responsible for any spelling errors or design details that were previously approved.
Little Glow Co takes great care to ensure every order is carefully inspected and securely packaged before dispatch. While we are not responsible for parcels that are lost or damaged in transit, if your item arrives damaged, please contact us within 48 hours of receiving your order.
When contacting us, please include your order number, clear photographs of the damage, and a brief description of the issue so we can assess it promptly. Unfortunately, we are unable to accept damaged item claims if we are not notified within this timeframe or if supporting photos are not provided.
If your order is assessed as having been damaged in transit and the damage is determined to be the responsibility of the courier, Little Glow Co will offer a replacement of the same item.
Please notify us within the required timeframe and ensure the item is carefully packaged to prevent further damage. We recommend using tracked or registered post when returning items.
Return shipping costs are the responsibility of the customer. Little Glow Co reserves the right to decline returns that do not meet the conditions outlined above.
PAYMENT POLICY
After placing your order, you will receive a design proof along with an invoice. Once the design is approved and payment is received, we will begin preparing your candle.
We accept payment via Direct Transfer or payment on pickup.
If payment is not received within the agreed timeframe, Little Glow Co reserves the right to cancel the order.
If you have any questions regarding payment options, please feel free to contact us prior to placing your order.